Depending on the amount of traffic your carpet endures, you should re-apply carpet protector every time to every other time you have the carpet cleaned.  Why? Carpet protectors coat your carpets fibers to help prevent rapid re-soiling and accidental spills from damaging/ruining your carpets. Protective coating of the carpet fiber is important and well worth the money spent to protect the appearance, life, and investment of your carpet.


It depends greatly on your particular situation. Those with children, pets, or large families will need more frequent cleanings. Some carpet manufactures in fact require carpet cleaning every 12 – 18 months to keep the warranty in effect.


Please pick up small items like lamps, plants, toys and small chairs. Remove any breakables on furniture/tables that are going to be moved during the cleaning process.
If you want the carpet under the beds cleaned, either remove them to an area not being cleaned or remove the linens and place mattress and box spring on the frame length wise and leaned up against wall. We will step inside the frame to conduct the cleaning.


Have you ever cleaned a spot or had your carpets cleaned and had the spot or spots come right back.  Why does this happen?

There are two reasons why spots return:
The first reason is wicking. Many times, the spot being removed has seeped into the backing of the carpet. This is common with pet urine, beverages, and anything spilled in “volume”. The material dries in the backing and cushion (pad) of the carpet. When the carpet is cleaned, only the material in the carpet fibers is removed. However, moisture is introduced into the backing of the carpet and as the spot dries, the material that is in the backing of the carpet wicks back into the fiber.
The goods news is that if the spot actually wicks back, it can be removed. When spot cleaning, place a folded white terry cloth towel over the spot just after you clean it while the spot is still damp. Place a heavy object on top of the towel and allow to dry.
The second reason spots return is re-soiling. Re-soiling is caused by a sticky residue that has been left behind. The residue may be from the spot itself, the cleaner that was used, or both. Some common residue causes are over-the-counter carpet cleaners purchased at local stores. If you use these products, use little as possible and thoroughly rinse with water.


(Those black lines around the baseboards, heating vents and under doorways) If you have light colored carpets, you may have experienced this type of soiling. This soiling comes from air passing through the carpet fibers. The carpet acts like a filter trapping microscopic particles of soil (hence the term filtration soiling). This happens slowly over time until build up is noticed.
This type of soiling is difficult to remove with a general cleaning because the soil particles are so fine they penetrate deep into the carpet pile. Can it be removed? Sometimes. With special cleaning products, time and effort, reasonable results can be achieved.


Please do not slip and fall.

Damp carpets can be slippery. Please be careful when using stairs also when walking from freshly cleaned carpet to any hard surface, such as vinyl or tile. Its best to stay off the carpet for at least 2 – 6 hours if possible.


  1. Warm moving air dries carpet quickly.

Moving air dries carpet quicker. Ceiling fans should always be on, blowing down. In the winter or cold days, please turn on the heat, 68 degrees. Warm air holds more moisture and dries carpet quicker. On hot humid days you may want to use the air conditioning, if available to create drier air and air movement.


  1. If furniture has been blocked or tabbed, please leave in place for 24 hours.

Even though the carpet may feel dry to the touch after an hour, we ask to leave the tab and or blocks in place for 24 hours. This will protect your furniture as well as the carpet. We want to prevent wood and rust stains from the furniture legs.


  1. Some carpets may swell when cleaned.

This usually occurs in carpets that are in need of stretching and shows up as ripples in the carpet after cleaning. The ripples will go away and lay back down within 48 hours.


  1. Try to take care of spots and spills as soon as possible.

Most spots and spills can be removed by yourself if you get to them right away.  Carpet spotter and a white towel and blot the area. Do not go after the spot to aggressively, you can damage the carpet fibers. If you have any questions, please call.


  1. Vacuum Vacuum Vacuum!

The biggest mistake made vacuuming is going to fast. A regular maintenance schedule including vacuuming and regular professional deep cleaning not only extends the life of your carpet, but also provides a clean and healthy indoor environment for your family.

Cleaning Services

As mentioned, I'm forwarding the email I sent to my neighbors...I hope you receive business from them, their friends or their children.
Thank you again for making our couch set look so great. I hope that this is a great year for you and your family!!!

-Carolina, Norwell, MA Read More